GUEST SERVICE MANAGER - FOOD & DRINK
At Mercure we offer a wealth of diversity across the globe as part of a major brand. With over 750 hotels in 49 different countries, the largest of all the Accor Hospitality brands, the Mercure brand is one that is recognised worldwide. Each of our hotels is furnished and designed with the utmost respect for its own unique style, local flavour and individual flair. Our employees are passionate about their business and enjoy sharing and displaying knowledge with their guests, making people feel special, and getting details right all with a simple sophistication.
We are currently recruiting a FOOD & DRINK SUPERVISOR (Guest Service Manager) to join our team.
Duties include:
- Ensure there is enough mise-en-place for service. Providing a warm welcome for guests and making recommendations from the menu/ drinks list if requested
-Provide an excellent customer service that?s anticipates individual guest needs
-Make recommendations of which wine to accompany guest meals
-Prepare and set tables for the next guests
-Ensure the food service area is left clean and tidy once all the guests have left
-Provide drinks service to the tables in the bar, as required.
-To ensure the guests receive high quality services and service provision.
-To be a salesman and go beyond the general level of service expected
-To maintain the front and back of house areas to a very high standard of presentation
-To assist colleagues in other areas without prompting in a spirit of co-operation
-To ensure that health and safety and procedures are respected (especially HACCP)
Spotlight on Personality:
- Good financial management.
- Excellent interpersonal skills
- Outgoing personality and service minded.
- Teaching and motivational skills.
- Attention to detail and quality.
- Flexibility and Responsiveness.
- Listening and communication skills.
- Thorough and well organised.
- Physical resilience
- Ability to lead and motivate a team.
- A basic knowledge of MICROS system. (Preferable, not essential)
- A good working level of spoken EnglishSource: http://www.caterer.com/JobSeeking/4-Mercure-Hotel-Greenwich---Food-and-Drink-Supervisor_job54888200
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